Visual alignment problems on BGA's for QSV-1

Hi all! We are placing BGA's using a QSV-1 pck and place machine. I believe our profile has the correct information but we continue to get vision results not available when we inspect the part. Our screen appears as follows:

NO RESULTS AVAILABLE PART STATUS FAILED ALIGNMENT X OFFSET 0.000 Y OFFSET 0.000 THETA OFFSET 0.000

The upward camera is looking at it but yields no results. Ugh! The profile is CBGA196M0156ACC. Is there possibly some information that we overlooked or missed when we put the data in for this profile? Thanks all.

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