Philips vs. Quad

| I'm in the process of selecting a medium speed pick & place machine. I need to place a wide range of components from 0805 | chips to a 144 pin MQFP (32mm square 25mil lead spacing). | | Anyway, I'm looking at the Quad QSA-30, the Philips Orion | (now called Topaz), and the Philips Comet. | | Does anyone have any experience with this equipment? | Does anyone have any experience with these manufacturers? | | Ray | Much experience with both. Philips - hands down!

Earl Moon

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| | I'm in the process of selecting a medium speed pick & place machine. I need to place a wide range of components from 0805 | | chips to a 144 pin MQFP (32mm square 25mil lead spacing). | | | | Anyway, I'm looking at the Quad QSA-30, the Philips Orion | | (now called Topaz), and the Philips Comet. | | | | Does anyone have any experience with this equipment? | | Does anyone have any experience with these manufacturers? | | | | Ray | | | Much experience with both. Philips - hands down! | | Earl Moon

Ray,

I have some "difficult" experience with Quad. To be quite frank, just about any machine would be better than a Quad. Just a few examles of poor customer service displayed by Quad.

1. Releasing a software version with more "bugs" than the previous version. 2. Fixing a "common" problem with the machine, and not informing the customers they have a fix for the problem.

Send me email and I'll talk you out of a Quad.

Andy Norton

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| | | I'm in the process of selecting a medium speed pick & place machine. I need to place a wide range of components from 0805 | | | chips to a 144 pin MQFP (32mm square 25mil lead spacing). | | | | | | Anyway, I'm looking at the Quad QSA-30, the Philips Orion | | | (now called Topaz), and the Philips Comet. | | | | | | Does anyone have any experience with this equipment? | | | Does anyone have any experience with these manufacturers? | | | | | | Ray | | | | | Much experience with both. Philips - hands down! | | | | Earl Moon | | Ray, | | I have some "difficult" experience with Quad. To be quite frank, just about any machine would be better than a Quad. Just a few examles of poor customer service displayed by Quad. | | 1. Releasing a software version with more "bugs" than the previous version. | 2. Fixing a "common" problem with the machine, and not informing the customers they have a fix for the problem. | | Send me email and I'll talk you out of a Quad. | | Andy Norton Andy, Please inform me as to your dissatisfaction with Quad support. I am concerned since this seems to be an exception from most my daily contacts with Quad customers and would like to personally address these issues. Thanks, Russell Bartley

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| I'm in the process of selecting a medium speed pick & place machine. I need to place a wide range of components from 0805 | chips to a 144 pin MQFP (32mm square 25mil lead spacing). | | Anyway, I'm looking at the Quad QSA-30, the Philips Orion | (now called Topaz), and the Philips Comet. | | Does anyone have any experience with this equipment? | Does anyone have any experience with these manufacturers? | | Ray | Ray, Please feel free to email me with questions regarding the performance and capabilities of the QSA30. I speak to several customers on a daily basis that are successfully running this equipment with excellent results and would be glad to put you in touch with them. Thanks. Russell Bartley

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| | I'm in the process of selecting a medium speed pick & place machine. I need to place a wide range of components from 0805 | | chips to a 144 pin MQFP (32mm square 25mil lead spacing). | | | | Anyway, I'm looking at the Quad QSA-30, the Philips Orion | | (now called Topaz), and the Philips Comet. | | | | Does anyone have any experience with this equipment? | | Does anyone have any experience with these manufacturers? | | | | Ray | | | Ray, | Please feel free to email me with questions regarding the performance and capabilities of the QSA30. I speak to several customers on a daily basis that are successfully running this equipment with excellent results and would be glad to put you in touch with them. Thanks. | Russell Bartley | | Ray I would have to agree with Mr., Bartley on this one. I've been around Quads for about 8 or 9 years and never had any complaints about them. Their customer support is timely and very efficient. Defiantly consider Quad as your first choice!

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| | | I'm in the process of selecting a medium speed pick & place machine. I need to place a wide range of components from 0805 | | | chips to a 144 pin MQFP (32mm square 25mil lead spacing). | | | | | | Anyway, I'm looking at the Quad QSA-30, the Philips Orion | | | (now called Topaz), and the Philips Comet. | | | | | | Does anyone have any experience with this equipment? | | | Does anyone have any experience with these manufacturers? | | | | | | Ray | | | | | Much experience with both. Philips - hands down! | | | | Earl Moon | | Ray, | | I have some "difficult" experience with Quad. To be quite frank, just about any machine would be better than a Quad. Just a few examles of poor customer service displayed by Quad. | | 1. Releasing a software version with more "bugs" than the previous version. | 2. Fixing a "common" problem with the machine, and not informing the customers they have a fix for the problem. | | Send me email and I'll talk you out of a Quad. | | Andy Norton | Andy:

Your experience(s) with a vendor have left you with an axe to grind, and I know the joy of swinging that axe myself.

Perhaps going out of your way to talk Ray out of even considering a Quad assembler will give you the feeling of retribution that you desire (perhaps even deserve).

When that is all said and done, however, I would be interested in speaking with you about your experiences.

I know a similar gentleman who spent the better part of four years happily dissuading everyone he could not to look at Quad. Did he have a reason? You bet. He is now one of Quad's absolute strongest references in all of Northern California.

His platforms during those 4 years? Zevatech and Philips. His current platform? Quad QSA-30.

No kidding.

Call me at your leisure. Perhaps we can staighten this out in less than four years.

In the meantime, I shall remain

Sincerely yours,

Jim Muckle 408-955-0226, ext. 307

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