Kemet Low ESR tant D

Anybody out there using these and having trouble getting them out of the tape? We currently are experiencing these parts being stuck in the tape. The carrier tape is mis-formed leaving a slight lip over the top of the component preventing our placement machines from picking. Kemet is providing some of the worst support and resolution that I have experienced with a component Mfgr. They have basically said "we will replace only the parts that got stuck and we do not care about all of your downtime and continued machine stoppage". i won't even mention how long it took for them to even believe it was happening and they flat out told us that we were crazy and that this just can't happen. the faces seemed to drop a little bit when we gave them pieces of tape that we pulled from a brand new reel pulled the covertape back held the tape upside down and none (actually very few) parts fell out. They cowered alittle more when we started beating the tape on the desk and they STILL wouldn't come out.

Just thought I would FYI everybody in case it starts happening to them. Well, time to find a cross with another Mfgr.

Russ

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