Apr 10, 2003 California State Polytechnic University, Pomona California
Sponsored By: California State Polytechnic University, School of Business, Surface Mount Technology Association, and the American Society for Quality
ISO 9000 is due for a major makeover, with Revision 2000. Rev 2000 takes a process view of the ISO standard. Two new elements have been included in this revision: Measuring and Improving Customer Satisfaction and Implementing Continuous Improvement. Both these business strategies have now been formally endorsed by the ISO standard.
Companies that have already been registered to the ISO 9000, revision 1994 standards, have to make the transition to the 2000 revision by December 14th 2003. Companies that are planning to get ISO registration will move into the revision 2000 standards.
Lead auditors and RAB organizations have started auditing companies to this standard, it is estimated that less than 20% of the companies registered under the old standards have made the cut to the new standard. The proverbial rush to meet the December deadline will happen, which makes it imperative to understand the new requirements from those that have implemented the standard and more importantly from the lead auditors and RAB personnel who will most certainly have interesting experiences to relate on this subject.
We are currently soliciting presentations covering the following topics: 7 Dos and Don'ts on Surveillance Audits 7 How to Measure Customer Satisfaction 7 How to Manage Continuous Improvement
For this June workshop we are soliciting presentations (not papers) that will provide NEW and TIMELY INFORMATION to workshop attendees on the LATEST DEVELOPMENTS. The workshop format will allow much time for interaction, questions, and answers. Written papers are not required.
DEADLINE FOR ABSTRACTS: April 25th, 2003
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Please provide a 200-300 word abstract to the Conference Coordinator, Kristin Stromberg. Abstracts can be submitted via email as a Word document attachment, to the address mailto:kristin@smta.org. Or, the abstract can be sent to Kristin through the US Mail at the following address:
SMTA
Attention: Kristin Stromberg, Conference Coordinator
5200 Wilson Road, Suite 215
Edina, MN 55424
Whether using email or the US Mail, please be sure to include the following contact
information: Name, Company, Mailing Address, Telephone Number, Fax Number, E-Mail Address, and Presentation Title. Due Date for Abstracts: April 25, 2003
Questions? Please contact:
Kristin Stromberg, Conference Coordinator
Phone: 952-920-7682
Email: mailto:kristin@smta.org
Program Chair:
N.T."Bala"Balakrishnan, California State Polytechnic University
Visit the SMTA web site at http://www.smta.org
for the latest information on this and other upcoming SMTA events.
SMTA
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