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Europlacer iineo RC5.16.BOM12 Electrical Tester problem

Europlacer iineo RC5.16.BOM12 Electrical Tester problem

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Hi all, Is anyone else running RC5.16 with an electrical te... - Sep 19, 2019 by Robl

Well they had an army @ WNIE Live, so maybe you'll have bett... - Sep 20, 2019 by Spoiltforchoice

We reported it months ago, but they have promised to look in... - Sep 23, 2019 by Robl

Hello Robl, This problem has been solved. I hope that you a... - Nov 07, 2019 by Mathieu S.

Hi Mathieu, Thanks, an engineer came in this week and updat... - Nov 07, 2019 by Robl

Hi Rob, I am glad you get through your issue. We always foc... - Nov 07, 2019 by Mathieu S.

Robl

#83431

Europlacer iineo RC5.16.BOM12 Electrical Tester problem | 19 September, 2019

Hi all,

Is anyone else running RC5.16 with an electrical tester?

After the last system update all 3 of our iineo's have picked up a bug: When we change an element the software forces all applicable parts in that trolley to go through electrical test again, not just the changed element, so in some cases we are being forced through 33 sets of 5 electrical tests instead of 1 set of 5, which is killing our efficiency.

We've logged it with Europlacer, but no joy.

Thanks, Rob.

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Spoiltforchoice

#83438

Europlacer iineo RC5.16.BOM12 Electrical Tester problem | 20 September, 2019

Well they had an army @ WNIE Live, so maybe you'll have better luck now that is over.

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Robl

#83451

Europlacer iineo RC5.16.BOM12 Electrical Tester problem | 23 September, 2019

We reported it months ago, but they have promised to look into it again.

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Mathieu S.

#83693

Europlacer iineo RC5.16.BOM12 Electrical Tester problem | 7 November, 2019

Hello Robl,

This problem has been solved. I hope that you already had the information and your situation is no more a concern. If not, please contact your Europlacer customer service that we will help on your issue.

Best Regards, Mathieu

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Robl

#83694

Europlacer iineo RC5.16.BOM12 Electrical Tester problem | 7 November, 2019

Hi Mathieu,

Thanks, an engineer came in this week and updated the software.

Kind regards,

Rob.

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Mathieu S.

#83695

Europlacer iineo RC5.16.BOM12 Electrical Tester problem | 7 November, 2019

Hi Rob,

I am glad you get through your issue. We always focus on customer services and partnership is a part of our DNA. We always feel concerned about the efficiency and reliablity of our products. Do not hesistate to get in touch for any needs.

Thank you Rob. Best Regards,

Mathieu

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