Spartronics develops, manufactures, and manages the full lifecycle of robust electronic and electromechanical devices for commercial aerospace, defense, space, instrumentation and control, life sciences and medical device applications. Our proven experience in complex problem solving, uncompromising attention to detail, program management and thorough documentation processes enables our customers to achieve excellence.
The Program Manager will act as the primary customer contact for all program activities. Lead customer engagement activities including regularly scheduled teleconferences, technical interchange meetings, performance reviews, as well as Bid & Proposal activities. Directs all phases of programs from inception through completion. Develop and maintain program schedules and manage the cross-functional team to meet deadlines set forth in program plan. Lead internal cross-functional meetings and assignments spanning technical, quality, delivery, inventory, cost and price. Responsible for overall customer satisfaction, program profitability, task planning and execution, as well as risk management.
Primary or Major Responsibilities:
Spartronics is a leader in complex electronics manufacturing and design services, serving customers in defense, aerospace, space, medical device, instrumentation & control, and life science markets. Spartronics is growing rapidly with manufacturing locations domestically in Williamsport PA, Logan UT, Brooksville FL, Watertown SD, Plaistow NH, Strongsville OH as well as internationally in Mexico and Vietnam. This position is to support the growth and customers in Aerospace & Defense Segment, located in Brooksville, FL.
Foster highly effective customer relationships and deliver exceptional customer satisfaction
Serve as the primary source of communication in customer meetings, teleconferences and on-site Reviews
Lead customer teleconferences, customer requests and track action items for timely closure
Support the Sales Order process – customer PO review, date commitments and PO changes
Coordinate action item tracking and closure internally and externally with customers
Execute effective and on-time program start-up with Sales Order entry, Contract Reviews, Change coordination and complete/accurate customer Technical Data Packages
Provide inputs to customer material status requests and translate to impact to customer schedule/commitments when material does not support the original contract date
Lead customer Bid & Proposal activities with on-time and accurate submission; including internal reviews for strategic opportunities with Leadership prior to submission
Partner with Operations such as Supply Chain, Engineering, Quality, Production Control and Manufacturing to ensure priorities, issues and actions are resolved in a timely manner
Review customer scorecards, feedback and complaints to drive continuous improvement activities related to quality, delivery and customer satisfaction
Lead excess/aging inventory analysis and action with the customers to ensure effective Working Capital
Requirements
Minimum Requirements:
Bachelor’s degree preferred
Relevant work experience
Excellent customer service and leadership
Proficient at multitasking and prioritization
Computer skills including Microsoft Office Excel, PowerPoint, Word
Excellent verbal and written communication
Ability to present issues in a factual and succinct manner, internally and externally
High energy and desire to work in a fast-paced environment
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Spartronics is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or based on disability or any other federal, state, or local protected class.
